Welcome to our Frequently Asked Questions (FAQ) page! We have compiled a list of common questions asked by our customers to provide you with quick and helpful answers. If you don’t find the information you’re looking for, please feel free to contact our customer support team for further assistance.
General Questions
What is your company’s mission?
Our mission is to provide high-quality products/services and exceptional customer service, ensuring our customers’ satisfaction.
How can I place an order?
Ordering is easy! Simply browse our website, select the desired items, and send an email to us info@sicaidigital.com.
What payment methods do you accept?
We accept T/T, PayPal, Western Uion.
Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping costs may vary based on the destination. Please check our shipping policy for more details.
Product Questions
Are your products eco-friendly?
We are committed to sustainability. Many of our products are eco-friendly.
How can I determine the right size for a product?
For size guidance, please refer to the product description and sizing chart provided on each product page. If you still have questions, our customer support team will be happy to assist you.
How can I track my order?
Once your order is shipped, we will provide you with a tracking number. You can enter this number on our website or the shipping carrier’s website to track the status and location of your package.
Customer Support
How can I contact your customer support team?
You can contact our customer support team via email at info@sicaidigital.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.
What are your customer support hours?
Our customer support team is available Monday to Friday, from 9:00 AM to 5:00 PM (local time). We are closed on weekends and major holidays.
Do you offer a warranty on your products?
Yes, we provide warranties on select products. The warranty period varies depending on the product. Please check the product’s warranty information on the product page or contact our customer support for more details.
We hope this FAQ section has provided clarity on various aspects of our company and products. If you have any additional questions or concerns, please don’t hesitate to reach out to us. We value your feedback and strive to provide the best possible customer experience.